Competencies measured

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After analyzing one’s multifaceted cultural identity and biases, the next step toward multicultural competency is to plan how you can use best practices to minimize the negative impact of these factors on professional relationships.
Multicultural competence is essential to be an equitable and effective psychologist; therefore, both working practitioners and learners require professional development in this area. The case study, which is an in-depth report and analysis of events, activities, or processes involving one or more individuals or a situation, is an important tool for training as it allows us to analyze real-life professional concerns without doing harm to the people who service our services.
Working psychologists continue to consult with colleagues on case studies to improve their professional competencies. While actual case studies are based on factual reports, simulated (or fictional) case studies, or vignettes, are often used to illustrate situations that could occur in practice and evaluate potential courses of action. A PowerPoint presentation can be an effective means of sharing case study details and lessons learned in a professional context.
To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community.
What are some common cultural conflicts that occur in the workplace?
How might cultural differences contribute to conflicts?
How might a person’s biases impact cultural conflict and potential solutions?
What are some productive ways that cultural conflicts can be resolved?
Note: The assessments in this course build upon each other, so you are strongly encouraged to complete them in sequence.
Preparation
Create a simulated (or fictional) case study, concerning a cultural conflict between yourself, working in your area of specialization, and some person or persons, agency/business, or institution. Several points of cultural difference must exist between you and the others involved in this conflict. While the details of your case will be fictional, it must be entirely believable and realistic.
Download and use the Multicultural Case Study Template [PPTX] to complete this assessment. Do not submit a paper for this assessment. Papers will not be graded. You will complete this assessment by replacing all language that is enclosed with brackets […] in the PowerPoint with your own words.
For guidance on PowerPoint design, consult the PowerPoint Resources activity in this assessment.
The Presentation
Title slide: On the first slide of the PowerPoint:
Enter a descriptive title of approximately 5–15 words that concisely communicates the heart of the case study. It should stir interest while maintaining professional decorum.
Enter your name, and a job title and organization that would fit with your case study.
Case Study Overview slide: Provide the briefest possible narrative description of the case. Additional supporting details and references can be added in the notes section on the slide. The overview should include:
The professional setting of the case, based on your psychology specialization (for example, in treatment, in the classroom, in a hospital, jail, or a community-based setting).
The relationship that exists between you and the other persons involved. Some possible examples may be:
Professor—Student.
Therapist—Patient.
Colleague—Colleague.
Consultant—Business.
Clinical Supervisor—Student intern.
Professional Supervisor—Employee.
A very brief summation of the cultural conflicts involved in the case.
Cultural Differences slides: On the table provided in the template, list side by side the main cultural identities from the Hays model, relevant to the conflict in the case, of yourself and another person, agency, or institution in the case.
If more than one person, agency, or institution is involved in the case, make a copy of this slide for each one, to compare yourself to all others involved.
In the notes section:
Identify common concerns with each cultural identity. Be careful to avoid using stereotypes.
Analyze how cultural differences contributed to the conflict in this case.
Identify two relevant biases you have or had, and at least one strategy for improving your cultural competency around each of those biases.
Relevant Biases: Identify two relevant biases you have or had, and at least one strategy for improving your cultural competency around each of those biases.
Best Practices When Working With [Cultural Identity] slides: Identify a best practice for working with a cultural identity in this case and cite its source. Then, briefly analyze how the best practice could help you navigate this particular relationship and conflict.
In the notes section, describe the best practice in more detail and elaborate as needed on your analysis of how the best practice could help you navigate the relationship and conflict.
Citation requirements: You must cite best practices from at least three scholarly research articles. You may cite reputable sources form websites, books, textbooks, and suggested resources as well, but these will not count toward the three required scholarly research references.
Copy this slide as needed to address each cultural identity in this case.
Conclusion slide: Summarize the main lessons learned in this case study in a brief bulleted list.
References slides: See step 4 for citation requirements. Use current APA style and formatting guidelines.
Additional Requirements
Written communication: Should be free of errors that detract from the overall message.
Format: Use the Multicultural Case Study Template [PPTX]. Use current APA style and formatting guidelines as applicable to this assessment.
References: Three scholarly research articles.
Length of PowerPoint: A minimum of six slides.
Competencies Measured
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
Competency 3: Evaluate multicultural influences on ethics for psychologists.
Case Overview: Create a scenario (based on one’s psychology specialization) that presents a cultural conflict.
Best Practices: Analyze how best practices cited in scholarly research articles could help a cultural conflict.
Competency 4: Analyze multicultural issues in psychology and the importance of multicultural competency in the profession.
Cultural Difference: Analyze how cultural differences could contribute to a conflict.
Biases: Describe one’s past or present biases toward others of different cultures.
Competency 5: Communicate in a manner that is scholarly, professional, and consistent with expectations for members of the psychological professions.
Communication: Write clearly, with correct spelling, grammar, syntax, and good organization, following APA style standards.

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